We are 100% behind the carpets we sell. If you're not satisfied with carpet you've purchased online from Shiraz Oriental Rugs, we would be happy to issue a refund if you can contact us and return the item within 14 days of receiving it. After the initial period of 14 days, Shiraz Oriental Rugs does not accept any responsibility of your purchase. We will give your Money back or item exchange (buyer's choice) when confirmed it has been returned. Shipping costs back to the seller is the responsibility of the buyer. If you need to return an item, that item must return to us in the same condition as it was received. You must also include: All packaging such as boxes, bags, and tags, Certificates, manuals, "Free gifts" or bonus items.